Case Studies

We hope these case studies will show you how we have helped our clients in the past.

Case Study 1 - Oil Leak

Mr and Mrs C in Shannon contacted their Insurance Company to discuss oil smells in their house. The Insurance Company were willing to pay her to clean her carpets and clean her curtains, a modest €750.00.
Mrs. C was anxious to find out the cause so she employed First Call Claim. We investigated and found the leak was coming from an internal oil burner and was on-going for one and a half years. We organised a specialist investigator who took core samples and analysed them. This lead to demolition of some internal walls, removal of kitchen units, excavation of entire floor to a depth of 4 meters and removal to a safe place.
First Call Claim organised alternative accommodation and an interim payment of €10,000.00 to Mr & Mrs C.
First Call Claim also successfully negotiated a €90,000.00 settlement for Mr and Mrs C from Shannon.

Case Study 2 - Dampness

Mr & Mrs O from Limerick suffered dampness in their house of 20 years. They went to their Insurance Co. who appointed a Loss Adjusting Co. to inspect the property. After analyising the facts the Insurance Co. concluded that the problem was not an insurable peril under their policy and turned down the claim.
When First Call Claim were asked to intervene, we straight away contacted a Thermal Imaging Contractor, who surveyed the property and discovered the leak to be a broken waste pipe underneath the floor.
Major works had to be undertaken. Floors and part of one wall had to be removed and pipe reinstated. Full decoration to house, full drying out with dehumidifiers and dryers.
Mr & Mrs O’s claim was settled for €35,000.00

Case Study 3 - Water Damage to Commercial Property

When Mary W Co. Clare who ran a successful Beauty Therapy business for 10 years, went away for a weekend, she didn’t know that on returning Monday morning that she would be out of business. Water pipes had burst in adjoining domestic house property. Insurance Co. stated that Mary W was not covered because damage was caused by other house and that she should look for compensation from them. We, First Call Claim, took on the case and successfully won her claim against Insurance Co. who duly paid up with a settlement of €30,000.00, covering all her equipment and her business interruption.
Mary W was back in business in less than one month.

To get the best possible settlement from your insurance claim give First Call Claim a call.